We truly believe there’s a Wonderkind (One of a kind, unique Talent) in all of us. With our Talent Attraction Technology, we enable our users to deliver visual content pro-actively to specific interest-based talent segments on platforms they’re using on a daily basis. We encourage talent to follow their dreams and do the job they really love. The job that matches their true interests. We’re on a mission to inspire millions of candidates to do the job they really love.
Wonderkind is scaling -up, growing at an exceptional rate. As our portfolio of Customers is growing in numbers and in size, we are looking for a passionate, determined and driven Customer Success Manager to drive a customer-focused strategy to support this growth.
It's our absolute priority to ensure that our customers are able to get the maximum value from our product so we're looking for your expert knowledge of Customer Success to help us go beyond our Customer's expectations.
Engage with the customer and ensure the customer is using our product, Wonderkind Talent Attraction technology quickly and effectively so they are able to gain maximum value.
Develop a growth plan together with the Customer based on their own growth needs, identfying any risks and opportunities.
Own the relationship with the customer: onboard them, train, guide, help and support them to optimise value and scalability
Advise the customer on best practices in our industry and keep them up to date on all our product new features and functionalities relating to their needs.
Work together with our Sales Team to drive renewals and growth in our existing accounts using customer insights, identifying churn risks and identifying upselling opportunities
Be the voice of the customer internally when you collaborate with Sales and Product
Report to the Team lead of progress and forecasts on churn and growth.
Troubleshooting: The profound ability to interpret intentions of all stakeholders and curiosity and drive to get to the root of a problem & solve it.
Actions & Results: Actively seeks increasing responsibility and demonstrates an ability to manage additional workload
Communication: Strong communicator within the customer success function, is seen as credible and makes a good impact, with key audiences.
Time-management: Undertakes a regular review of customer success plans of book of business to ensure that planned objectives and priorities continue to be relevant and met.
Willingness to Learn: Committed to a process of continuous improvement. Actively supports changes and improvements, helping others to understand how they can best adapt
Commercial awareness: Capacity to make strong commercial cases and accurate forecasts within own book of business to gain buy-in from stakeholders, through meeting CSP, overcoming objections, following process on time & foreseeing possibilities.
Knowledge & skills: Good understanding on talent attraction market and able to translate insights into strategic advice to customer to strengthen their position in TA market using our TAT.
Leadership Skills: Leads by example and acts as a role model to ensure that ambitious business objectives are achieved, in an ethical manner in line with organisation values.
What Wonderkind can offer you
You will be part of a fun team of Customer Success and Support, surrounded by energetic and motivated people in the company. Your team’s challenge is to build the most innovative talent attraction technology, worldwide.
We also offer:
If you have any questions about the vacancy reach us by sending an email to firstname.lastname@example.org or call us at +31 (0)20 2103083. The position is based in Amsterdam.