Customer Success Manager

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Manager

Job description

As our Customer Success Manager (CSM), you’ll partner closely with the Sales team, and cross-functional partners, to create the best possible value, and ongoing return for our customers. The CSM will act as the key point of contact for all product and campaign related questions, escalations, and ongoing engagement.


Your responsibilities

  • Driving customer engagement for Wonderkind across our global account base by applying data driven, product and industry expertise

  • Deploying, optimizing, and maintaining all job advertising campaigns attached to your accounts

  • Tracking and measuring campaign performance and reporting outcomes to customers during operational and quarterly business reviews

  • Actively identifying commercial opportunities to support account renewal and expansion

  • Thought leadership: keep up to date with developments in Wonderkind’s technology and our industry knowledge to drive customer engagement

Your qualifications

  • 1 to 3 years of online marketing and / or advertising agency experience

  • Bachelor’s degree in marketing, communications, business administration, or equivalent

  • Knowledge of talent acquisition and employer branding space is a huge plus

  • Excellent project management and organisational skills

  • Strong verbal and written communication skills in both Dutch and English, additional languages e.g. German and French are always welcome!

Requirements

Your team

Our Customer Success team is a data driven, and always looking at how our customers can gain more value from Wonderkind. Working closely with Sales, and cross-functional partners, we think openly and innovatively about how we can improve on what we do and the ways in which we can drive one another other forward.


Our mission

Wonderkind believes in hiring people based on what they truly love to do. That’s why we build tech that helps companies reach people using social media, Google, websites, and apps.


What we do

We use hypertargetting to attract talent based on their interests, and what they do online. In other words, we match people to jobs based on what makes them happy. And that, in turn, makes us happy! Our award-winning platform is the world’s first fully-automated software based on Artificial Intelligence. Together, we want change the recruitment industry with Wonderkind.


Our culture

We’re a young, easygoing, yet ambitious company that’s growing fast. We work in beautiful offices at Zeemagazijnkade, in Amsterdam. Our office doors are open from 8:00 – 20:00, so you can start early, or work late, depending on your internal clock. Wonderkind is a startup, so you’ll need to be flexible with your time. Let’s be honest, startup life can be chaotic at times! But, you can rely on 60 smart, talented colleagues to get you through the chaos.

Want to join us?


Our perks

  • An office gym and complimentary kickboxing classes

  • Friday afternoon drinks with an excellent selection of specialty beers

  • Healthy, tasty lunches

  • A beautiful office space

  • Possibility for career, and personal, growth and development