Customer Success Manager

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Manager

Job description

The Customer Success Manager (CSM) partners closely with the Sales team and cross-functional partners to create the best possible value and ongoing return for our Customers using the Wonderkind Suite. The CSM will act as the key point of contact for all product and campaign related questions, escalations and ongoing engagement.

 

Core responsibilities

  • Drive customer engagement of the Wonderkind Suite across global account base by applying data driven, product and industry expertise
  • Be fully responsible for deploying, optimizing and maintaining all job advertising campaigns attached to your accounts
  • Track and measure campaign performance and report outcomes to Customer during operational and quarterly business reviews
  • Actively identify commercial opportunities to support Account renewal and expansion
  • Be a thought leader: keep up to date with developments in Wonderkind technology and Industry knowledge to drive customer engagement

Your team

Customer Success is a data driven team always looking at how our Customers can gain more value from the Wonderkind solution. Working closely with Sales and cross-functional partners, we think openly and innovatively at how we can improve on what we do and the ways in which we can drive one another other forward.

 

Our working atmosphere

We are a young, full of energy, easy going, and extremely ambitious company. Located at a beautiful office at Zeemagazijnkade in Amsterdam. It is important that you are able to work in an atmosphere where change is the constant, because if truth be known, at a startup like Wonderkind, it can be a little chaotic from time to time! Fortunately, you can always rely on your 60+ colleagues, because we are straightforward, dedicated and all here to help one another succeed.

 

Our mission

Wonderkind believes in recruiting talent based on their true passion. To find people where they are happy. That’s why we’ve developed a technology which allows companies to advertise their job vacancies on social media, Google, websites and apps. We hypertarget talent based on their online interests and behaviour. Or more specifically, we advertise where people are most happy! Our tool is the World’s first fully automated software, based on artificial intelligence - the next big thing in technology for which we’ve already won several awards.

Requirements

Requirements 

  • 1 to 3 years Online Marketing / Advertising agency experience
  • Bachelor’s degree in Marketing / Communications / Business Administration or equivalent degree
  • Knowledge of Talent Acquisition / Employer Branding space (preferred)
  • Excellent project management and organisational skills
  • Strong verbal and written communication skills in both Dutch and English, additional languages e.g. German and French always welcomed!

Personal Profile 

 

  • Results-driven, metrics-oriented and resourceful mindset
  • Customer centric
  • Comfortable with working in competitive hyper-growth Sales environment
  • Change is a constant factor at Wonderkind - remaining agile is key to success!