Team Lead Customer Success

About this job

About Wonderkind

We truly believe there’s a Wonderkind (One of a kind, unique Talent) in all of us. With our Talent Attraction Technology, we enable our users to deliver visual content pro-actively to specific interest-based talent segments on platforms they’re using on a daily basis. We encourage talent to follow their dreams and do the job they really love. The job that matches their true interests. We’re on a mission to inspire millions of candidates to do the job they really love.


Wonderkind is scaling -up, growing at an exceptional rate.   As our portfolio of Customers is growing in numbers and in size, we are looking for a passionate, determined and driven Team Lead customer Success to create a high performing team and customer-focused strategy to support this growth.  


It's our absolute priority to ensure that our customers are able to get the maximum value from our product so we're looking for your expert knowledge of Customer Success to help us go beyond their expectations. You will also coach and develop a team of knowledgeable and devoted team players to realise your vision and become a top performing team focusing on customer retention and growth


What you'll do:

  • Own the engagement, retention, and growth of our customer base, specifically: forecasting, and strategies to help the team meet its Customer Satisfaction and retention goals.

  • Implement optimized Customer Success and Support processes to increase Customer satisfaction.

  • Hire, coach and develop a group of Customer Success and Support Managers.

  • Partner with the Leadership team on the greater vision and strategy for the Customer Success team, proactively identifying areas for innovation and improvement to help drive significant and sustained year-over-year growth

  • Create value and success for Wonderkind’s Customers through product adoption and education.

  • Nurture strong internal relationships across Sales, Support, Product, and other departments to drive Customer Success

  • Set strategic Customer Success goals and KPIs, track them and share them with your team and stakeholders on an ongoing basis.

  • Develop and execute a strategic Customer Success plan and report into the CCO on the progress and making forecasts for the upcoming timeframe on churn risks and upselling opportunities.


About Wonderkind

Who you are:

  • An experienced team Lead

  • A natural problem solver

  • Results-oriented

  • Committed to the development of your team and individuals

  • Able to adapt to change quickly

  • Dedicated to making Customers successful and advocating on their behalf


What Wonderkind can offer you

You will be part of a fun team of Customer Success and Support, surrounded by energetic and motivated people in the company. Your team’s challenge is to build the most innovative talent attraction technology, worldwide.

We also offer:

  • The right tools to work; a Apple MacBook and a large external screen
  • Competitive salary
  • Healthy lunches are provided in our office daily
  • A company personal trainer with group lessons
  • Table Tennis
  • Great selection of special beers, wines, teas and tonnes of nibbles at our weekly drinks
  • We empower the Wonderkind; work in an environment where your personal growth is guaranteed!

If you have any questions about the vacancy reach us by sending an email to hr@wonderkind.com or call us at +31 (0)20 2103083. The position is based in Amsterdam.